Terms & Conditions

1. General terms

These Terms & Conditions form an agreement between you and The Clubhouse Casino in relation to your use of the website, player account, games, promotions and related services. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms, together with any additional rules or information displayed on the website.

If you do not agree with these terms, you must not use the website or create an account. We may update these Terms & Conditions from time to time to reflect changes to the website, applicable requirements, game features or business practices. Updated terms will apply from the time they are published, unless a different date is stated. You should review this page regularly.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful where you live and for complying with all applicable laws and requirements. We do not invite any person to use the website where access or gambling would be unlawful.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to you before opening or using an account. Information provided during registration must be accurate, complete and kept up to date. You must not register using another person’s details, create an account for someone else or allow another person to use your account.

• You are responsible for keeping your login details confidential.
• You must tell us promptly if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• One person should use only the account or accounts permitted under the applicable rules.
• We may request information or documents to verify your identity, age, location or source of funds.

You remain responsible for activity carried out through your account unless you have notified us of suspected unauthorised access and we have had a reasonable opportunity to investigate. We may refuse registration, suspend access or close an account where information cannot be verified, eligibility requirements are not met or the account appears to be used in breach of these terms.

2. Games, deposits and withdrawals

Available games may change, and individual games can be subject to separate rules shown before or during play. You should read those rules carefully, including information about how a game operates, the value of wagers and any relevant conditions. If there is a conflict between a game rule and these general terms, the specific game rule may apply to that game.

You may only play using funds that are available in your account. You are responsible for checking your balance and confirming the details of each transaction before proceeding. A wager or game instruction may not be reversible once accepted, except where required by law or where we decide that an error or technical issue has occurred.

Payments and account balances

Payment methods may be subject to availability, eligibility checks, transaction limits and conditions set by the relevant payment provider. You must use a payment method that belongs to you or that you are authorised to use. We may decline, delay or reverse a transaction where it cannot be verified, appears suspicious or does not comply with applicable requirements.

Withdrawals may be subject to identity verification, security checks, account review and any conditions displayed at the time of the request. Processing times can vary depending on the payment method and the information required. Funds may not be released until requested checks have been completed. We may return funds to the original payment method where appropriate.

You are responsible for checking whether any taxes, duties or reporting obligations apply to you in connection with your gambling activity. We may correct obvious errors, including an incorrect balance, game result or transaction record. If an error results in funds being credited to your account, those funds remain our property and may be recovered or the relevant transaction may be cancelled.

Promotions and bonuses

Promotions, bonuses, tournaments and other offers may be subject to additional terms. Those terms will explain eligibility, qualifying activity, expiry periods, wagering or play requirements, withdrawal conditions and any restrictions that apply. You should read the offer terms before accepting or using a promotion.

We may amend, suspend or withdraw a promotion where permitted, including where there is suspected abuse, error, fraud or activity intended to circumvent the offer conditions. A promotion must not be used in a way that is misleading, unfair or inconsistent with its stated purpose.

3. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

• Do not chase losses or increase wagers to try to recover money.
• Do not borrow money or use funds needed for essential expenses to gamble.
• Take regular breaks and stop if gambling is no longer enjoyable.
• Use available account controls, limits, time-outs or self-exclusion options where appropriate.
• Seek help from an independent gambling support service if gambling is affecting your finances, relationships, work or wellbeing.

We may apply restrictions, suspend an account or decline activity where this is necessary to support safer gambling, comply with applicable requirements or protect the integrity of the service. If you ask us to close or restrict your account, we may take reasonable steps to apply that request. You must not attempt to bypass a self-exclusion or account restriction by opening another account or using another person’s account.

Prohibited conduct

You must not interfere with the operation or security of the website, introduce malicious code, use automated systems without permission, exploit a software fault or attempt to gain an unfair advantage. You must not use stolen payment details, provide false information, manipulate game outcomes or coordinate with others to abuse a service or promotion.

Where we reasonably believe that prohibited conduct has occurred, we may investigate, suspend or close the relevant account, cancel affected transactions, withhold benefits connected with the conduct and take any other action permitted by law. We may also report suspected unlawful activity to appropriate parties where required or considered necessary.

4. Website use, privacy and liability

We aim to keep the website available, accurate and secure, but access may occasionally be interrupted by maintenance, technical faults, communications problems or events outside our reasonable control. We do not guarantee that the website will always be available, error-free, compatible with every device or free from harmful components. You should use suitable security software and keep your device and login details protected.

Website content is provided for general information and may be changed without notice. Nothing on the website is financial, legal or personal advice. Game outcomes are determined by the relevant game systems and cannot be guaranteed. Past results, displayed information or promotional material do not guarantee future outcomes.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. By using the website, you acknowledge that information may be collected and used for account administration, security, verification, payments, customer support, responsible gambling measures, service improvement and other lawful purposes described in the Privacy Policy.

We may send service messages about your account, transactions, security or changes to the website. Marketing communications are subject to applicable requirements and may include an option to unsubscribe. Unsubscribing from marketing does not stop essential service or account communications.

Liability and governing rules

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, your failure to follow these terms, inaccurate information supplied by you, misuse of your account or problems with your device, internet connection or payment provider. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that provision has been waived. These terms and any related dispute are subject to the applicable laws and courts relevant to the service and your location, unless mandatory law provides otherwise.

For questions about these Terms & Conditions, account activity or a transaction, use the support options made available on the website. Please include enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information.