Privacy Policy

Information we may collect

To provide an online casino service, The Clubhouse Casino may collect information that identifies you or relates to your use of the website. The information collected can vary depending on the services you use, the account features you access and the choices you make. Some information is provided directly by you, while other information is collected automatically when you browse or use the site.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information needed to manage your player account. We may also collect information relating to responsible gaming settings, account restrictions or other choices you make while using the service.

Verification information

Where verification is required, we may handle documents or details used to confirm your identity, age, address or eligibility to use the service. This can include copies or details from identity documents and information provided during verification checks. Verification information is handled for account security, anti-fraud purposes and to meet applicable legal and operational requirements.

Payment and transaction information

We may receive information about deposits, withdrawals, bets, gaming activity and other account transactions. Payment providers may process payment details on our behalf or independently under their own privacy notices. We may retain transaction records and relevant payment information so that we can process requests, investigate unusual activity, answer queries and meet applicable obligations.

Technical and usage information

When you visit the website, we may collect technical details such as your IP address, browser type, device information, operating system, language settings, approximate location, referring pages, pages viewed and dates or times of access. We may also record information about how you interact with the website, including errors, preferences and security events.

Cookies and similar technologies

The website may use cookies and similar technologies to keep the service working, remember preferences, support security, understand website usage and improve site performance. Some cookies may be provided by service partners that help with analytics, security or website functionality. You can manage or delete cookies through your browser settings. If you block certain cookies, some website features may not work as intended.

How we use information

Personal information is used for purposes connected with providing, protecting and improving the service. We aim to collect and use information that is reasonably relevant to those purposes and to handle it in a fair and transparent way.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, bets, transactions and other requests.
• Confirming identity, age and account information where checks are required.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints.
• Communicating with you about your account, service updates, security matters and important operational information.
• Sending marketing communications where permitted and where you have provided any consent that may be required. You can change your marketing preferences at any time.
• Understanding how the website is used, testing features, improving performance and developing a safer, more accessible service.
• Meeting legal, regulatory, tax, accounting, compliance and responsible gaming requirements that apply to the service.
• Protecting the rights, property, safety and security of players, the website, service providers and other people.

We may use information where it is needed to provide a service you request, to protect the security and integrity of the platform, to comply with a legal obligation, or for another legitimate operational purpose. Where consent is the basis for a particular use, you may withdraw that consent, although withdrawal does not affect processing that occurred before your request and may not stop processing based on another lawful reason.

Marketing communications

If you receive promotional messages, you can usually opt out by using the unsubscribe option in the message or by contacting support. Even if you stop marketing communications, we may still send non-promotional messages needed to operate or secure your account, such as service notices, verification requests or important changes.

Sharing, security and retention

We may share relevant information with carefully selected service providers that help operate the website and related services. These providers may support identity verification, payment processing, hosting, information technology, customer support, fraud prevention, analytics, communications, security and compliance functions. They should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players or the service, investigate suspected wrongdoing, enforce applicable terms, respond to lawful requests, or comply with legal and regulatory requirements. If the business or part of its operations is reorganised, transferred or sold, information may be handled as part of that transaction, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, online transmission or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support if you suspect unauthorised account activity.

International handling

Some service providers or technology systems may be located outside Australia. Where information is handled across borders, appropriate steps may be taken to support its protection and to meet applicable privacy requirements. The protections that apply can depend on the location and role of the provider and the nature of the information involved.

Retention of information

We keep information only for as long as reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and compliance records must be kept for a period required by law even after your account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. Other rights may apply, including the ability to raise a concern about how information has been handled.

How to exercise your rights

To request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing, contact support@theclubhouse-casino.best. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised access.

We will review requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. Deleting information may also affect our ability to maintain your account or provide particular services. Where this applies, we will aim to explain the relevant limitation.

Keeping your information accurate

Please keep your account information up to date and tell us if any important details change. You may be able to update some information through your account settings. If a detail cannot be changed there, contact support@theclubhouse-casino.best and ask for it to be corrected.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will be made available on the website. You should review this page occasionally, particularly before continuing to use the service after an update. By continuing to use the website after changes are published, you acknowledge the updated information, subject to any rights that cannot be excluded.