Responsible Gaming

Gamble for entertainment

Gambling involves risk. There is no guaranteed way to win, and past results do not predict future outcomes. Every bet or game is an independent activity, and a losing result does not make a win more likely next time. Treat any money spent on gambling as an entertainment expense that may not be returned. Only use money you can afford to lose after essential costs have been paid.

It can help to decide in advance how much time and money you are comfortable spending. Keep to those decisions even when a session is going well or when you feel tempted to continue after losing. Avoid gambling with money needed for rent, food, bills, education, loan repayments or other important commitments. Do not borrow money, use credit intended for essential expenses or sell personal possessions to fund gambling.

• Set a personal spending limit before you begin.
• Set a time limit and take regular breaks away from gambling.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Never chase losses by increasing your bets or playing for longer.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not gamble to pay debts, replace income or improve your financial position.
• Keep gambling separate from essential household money wherever possible.
• Remember that gambling outcomes are based on chance and cannot be controlled through systems or predictions.

Gambling should never interfere with your relationships, work, studies, health or everyday responsibilities. If you find it difficult to follow your own limits, take a break and consider using the available account and support tools. Asking for help early is a practical step, not a failure.

Recognising gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without problems. It may involve financial stress, anxiety, low mood, conflict with family or friends, reduced work or study performance, sleep difficulties or feelings of shame. Harm can develop gradually, so it is useful to review your behaviour regularly and be honest about how gambling is affecting your life.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back money you have lost, often called chasing losses.
• Increasing bet sizes to achieve the same excitement or to recover losses.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, losses or account information from people close to you.
• Borrowing money, missing payments or selling belongings because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult emotions.
• Missing work, study, family activities or other responsibilities.
• Continuing to gamble despite arguments, financial problems or other negative effects.
• Feeling unable to stop, reduce your gambling or take a planned break.

One warning sign may be enough reason to pause and review your gambling. You do not need to wait until a problem becomes severe before seeking support. Talk with someone you trust, contact an Australian gambling support service or speak with a qualified health professional. If gambling is affecting someone close to you, you can also seek advice for yourself.

Tools and steps to stay in control

The Clubhouse Casino may provide account features designed to support safer gambling. Depending on the features available to you, these may include deposit, loss, wager or session limits, reminders, activity statements, cooling-off periods and the option to close or exclude an account. Read the information shown in your account carefully and select settings that reflect what you can genuinely afford.

Limits work best when they are set before gambling begins. A limit is not a target or an amount you need to use. If your circumstances change, review your settings and consider reducing them. Requests to increase a limit may be subject to a delay or other safeguards. If you want to stop gambling, account closure or self-exclusion is a stronger option than simply reducing your spending.

Practical steps you can take

1. Decide whether gambling fits within your current budget and personal circumstances.
2. Set a maximum amount and maximum session length before you play.
3. Use available account controls and check your activity regularly.
4. Take breaks and avoid returning immediately after a loss.
5. Tell a trusted person about the limits you have set.
6. If you cannot maintain your limits, stop gambling and use a cooling-off period, closure or self-exclusion option.
7. Seek independent financial, health or gambling support as soon as you need it.

Account tools are intended to support your decisions, but they are not a substitute for personal responsibility or professional assistance. If you share a device or payment method with another person, protect your account and personal information. Do not allow anyone else to use your account, and contact the appropriate support channel if you believe your account has been accessed without permission.

Support in Australia

Free and confidential gambling support is available across Australia. Gambling Help Online provides information, counselling and support options for people affected by gambling, as well as family members and friends. You can also contact a local gambling support service through your state or territory health service. A general practitioner, psychologist, counsellor or financial counsellor may help you understand what is happening and plan practical next steps.

If you are worried about a family member or friend, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek qualified support. Avoid lending money to cover gambling losses or taking responsibility for managing all of their finances without appropriate advice. Support is available for affected others as well as people who gamble.

If gambling or another issue has left you feeling unsafe, overwhelmed or at risk of harming yourself, seek urgent help through Australian emergency or crisis services. In an immediate emergency, contact emergency services. Your safety is more important than any gambling account, balance or loss.

Our approach

The Clubhouse Casino aims to provide clear responsible gaming information and promote informed choices. Players are responsible for complying with the applicable account requirements and for using gambling products in a way that is suitable for their circumstances. We may apply safer gambling checks or restrictions where appropriate, in line with our procedures and applicable requirements. If you need help using an account feature or want to discuss taking a break, use the support options available through the website.

Please remember that gambling is optional, outcomes are uncertain and no strategy can remove the risk of loss. Set limits, take breaks and ask for help early if gambling stops being enjoyable or starts affecting your life.