The Clubhouse Casino Loyalty Program: Club Points and Tier Rewards

How Club Points work on The Clubhouse Casino

The Clubhouse Casino rewards wagering with Club Points. Your points total determines your loyalty tier, starting with Member and moving through Bronze, Silver, Gold, Diamond, Platinum and VIP. The programme is available across casino play, but slots and live games earn points at different rates.

The source terms give the earning rates in euros, US dollars and New Zealand dollars: 1 point per €30, US$30 or NZ$50 wagered on slots, and 1 point per €120, US$120 or NZ$230 wagered on live games. For an Australian player, check the account display for how your AUD wagering is converted into points before you plan your progress.

Points are tied to wagering, not simply to deposits. A $500 deposit, for example, does not automatically create a set number of Club Points. The points come from the amount wagered on eligible slots or live games.

The seven loyalty tiers and the rewards attached to each one

The programme has seven tiers. Each one has a points range or, for the highest tier, an invitation requirement. Rewards can include a bonus, free spins, a birthday choice or weekly cashback. Wagering conditions apply to reward bonuses and spins, so the headline reward is only one part of the calculation.

The reward structure changes as you move up. Member, Bronze, Silver and Gold free spins carry x40 wagering, while Diamond, Platinum and VIP free spins carry x20 wagering. The bonus attached to Bronze through Platinum carries x5 wagering.

Birthday rewards give you a choice between a percentage bonus and free spins at the listed tiers. The bonus value rises with each level, from up to €100 at Member to up to €400 for the invitation-only VIP tier.

How to make sense of loyalty reward wagering

A loyalty reward with x5 wagering means the reward amount is multiplied by five to find the wagering target. For example, a €50 Bronze bonus would require €250 in wagering: €50 × 5. A 50-free-spin reward with x40 wagering uses the value of the resulting free-spin winnings for the requirement, so the final target depends on those winnings.

• Check whether the reward is a bonus or free spins before accepting it.
• Note the exact wagering multiplier attached to that tier reward.
• Remember that free-spin rewards can have a different multiplier from cash bonuses.
• Keep your stakes within any active bonus conditions shown on the account.
• Treat points and rewards as entertainment benefits, not as a reason to increase spending.

The general game contribution rules are also important when wagering applies. Slots contribute 100% towards wagering requirements. Roulette, video poker and table games contribute 25%, while jackpot games and live games do not contribute.

That means a €100 wager on a slot counts as €100 towards the relevant wagering target, while a €100 roulette wager counts as €25. A €100 live-game wager does not contribute to the target. The practical point is simple: look at both the multiplier and the game contribution before you start.

Using loyalty rewards alongside your account tools

The Clubhouse Online provides account controls that can help you keep loyalty play within a planned budget. Available tools include deposit limits, loss limits, wager limits and cooling-off limits. You can choose limits before chasing a points target, which is honestly the part most people skip.

1. Choose a spending boundary

   Decide your deposit, loss or wager limit before you begin playing for Club Points.

2. Pick games with clear contribution rules

   Slots contribute 100%, while roulette, video poker and table games contribute 25%. Jackpot and live games contribute 0% towards wagering requirements.

3. Watch your tier progress

   Keep an eye on the Club Points total and the points range for your next tier.

4. Read the reward condition

   Before using a tier reward, check whether it carries x5, x20 or x40 wagering and whether it is a bonus or free-spin reward.

5. Stop when your limit is reached

   A loyalty target should never override your chosen limit. Cooling-off and self-exclusion tools are available if you need a break.

Self-exclusion can be temporary or permanent. When it is arranged through support, the account is blocked, promotional materials are stopped and the remaining balance is paid out. The casino is open to players aged 18 and over.

You can also use demo versions of almost all games on mobile. The responsive browser site works with iOS and Android smartphones and tablets, so you can explore game types without treating every session as a points run.

Getting help with Club Points and tier rewards

Support is available through 24/7 live chat, located at the bottom-right of the screen. The average response time is three minutes, and chat support is available in English, French, German, Arabic and Estonian. Email support is also available, with responses within 24 hours.

• Ask support to explain how your current Club Points total was calculated.
• Confirm which tier reward is available before accepting it.
• Check the wagering multiplier attached to a birthday reward or tier bonus.
• Ask which account limit would best match your planned play.
• Keep the reward terms visible while you use the benefit.

The Clubhouse Casino has been established since 2021 and is operated by Novatrix SRL, also referenced as Dama N.V. Its licences are from the Tobique Gaming Commission in New Brunswick, licence No. 0000002, and Comoros AOFA, licence ALSI-202508056-FI2.

Loyalty Program: your questions